Return of goods
Item return and replacement because of poor quality
Defects are removed, poor quality goods are replaced and returned according to 6th book of Civil Code of Lithuanian Republic https://e-seimas.lrs.lt/portal/legalAct/lt/TAD/TAIS.107687/asr, order of Government of Lithuanian Republic, 11th of June 2001, No. 697 ,,Concerning the approval of retail rules” and provisions of www.autopasaulis.com Website rules (hereinafter – Website rules) (link to WEBSITE RULES).
Buyer, returning the items in case indicated in clause 11.1 of Website rules, must follow these rules:
- returned item must contain all the original components that were present at the time of delivery to the Buyer;
- returned item must be clean;
- warranty of returned item must not be expired;
- submit the document proving the purchase of the item (check, invoice, document proving the sale – acceptance of the item).
- submit written notification concerning the item/items of poor quality (link to NOTIFICATION CONCERNING THE ITEM/ITEMS OF INADEQUATE QUALITY) to e-mail address info@autopasaulis.com with one of the following options:
- remove the defects of the item for free;
- replace the item of poor quality with item of adequate quality for free;
- reduce the price of the item with respect to identified defects;
- refund the sum paid for the item;
When Buyer sends the item to the Seller in order to return it or replace it because of item’s defects or in order to remove the defects, Seller must cover the expenses of shipping/delivery only if defects are identified on the item, which was sent to be returned or replaced. If no defects are identified, shipping expenses must be covered by the Buyer. Repeated shipping or acceptance of item must be agreed upon by Buyer and Seller by e-mail or phone given in the Internet shop www.autopasaulis.com.
If Buyer wants the goods to be replaced by other goods, except for cases provided in clause 12.2. of Website rules, he/she must list the items that he/she wants to be replaced and reasons for their replacement and send this information using e-mail info@autopasaulis.com. If value of replaced item is higher than of returned item, Buyer must pay the sum equal to the difference of the price using one of 8 methods provided in 8 chapter of Website rules. If value of replaced item is lower that of returned item, Seller must refund the sum equal to the price difference by one of the methods arranged between Seller and Buyer.
Return of goods and rejection of services because of withdrawal from Distance purchase – sale contract
Buyer – individual has the right to withdraw from concluded Purchase – sale contract in 14 days, without stating a reason and without incurring other expenses, except for expenses indicated in article 6.22811 of Civil Code of Lithuanian Republic by filling out the notification concerning the withdrawal from Purchase – sale contract (link to NOTIFICATION CONCERNING WITHDRAWAL FROM PURCHASE – SALE AGREEMENT), except for exceptions provided in 2nd part of article 6.22810 of Civil Code of Lithuanian Republic https://e-seimas.lrs.lt/portal/legalAct/lt/TAD/TAIS.107687/asr. Seller does not provide such right to the Buyer – individual.
Buyer’s right to withdraw from concluded Purchase – sale contract doesn’t apply to these contracts: service contracts, according to which the service was provided completely, with the condition that explicit consent and confirmation of the fact that Buyer will lose the right to withdraw from contract after Seller fulfills the contract completely has been received from the Buyer; contracts concerning items manufactured according to special requirements of the Buyer and items that were not pre-manufactured and must be manufactured according to personal choice and instruction of the Buyer, or concerning items that are obviously adapted to personal need of the Buyer; contracts concerning packaged items that were unpacked after delivery and because of reasons of hygiene and health are not suitable to be returned; contracts concerning packaged video or audio recordings or packaged software that was unpacked after delivery; contracts concerning accommodation, transportation of goods, vehicle rent, public catering or leisure time services, with condition that specific data and period of provision of services is indicated in the contract; contracts concerning supply of digital content, with condition that supply of digital content was started and Buyer’s explicit consent and confirmation of the fact that the he/she will lose the right to withdraw from the contract after the start of supply of digital content was received.
Buyer, intending to return the goods, must confirm the withdrawal from concluded Purchase – sale contract in writing, using e-mail address info@autopasaulis.com. At the time of returning the item, it is necessary to provide a copy of the document (check, invoice, document proving the sale – acceptance of the item) proving the purchase of that item.
These conditions must be met when Seller returns the item after withdrawal from Purchase – sale contract:
- returned item is not used;
- returned item is not damaged;
- returned item is in original and undamaged packaging, except for changes to the appearance of the package that were necessary to inspect the item;
- original labels were not removed from the returned item;
- content of returned item package is the same as at the time of acceptance of the item;
- returned item must not have lost its marketable appearance because of the fault of the Buyer (except for changes of the appearance that are inevitable in order to inspect the item).
- Seller contacts the Buyer in 14 days to inform if the package met the above-mentioned conditions.
After Seller receives Buyer’s application, provided in clause 12.1. of Website rules, he/she must immediately, by using durable medium, confirm the reception of Buyer’s withdrawal of Purchase – sale agreement. Obligation to prove that requirements concerning the compliance to the contract falls on the Buyer.
Term of withdrawal from Purchase – sale contract ends in fourteen days after conclusions of Purchase – sale contract. First day of Purchase – sale contract is counted from the day when:
- Buyer or person indicated by Buyer, except for delivery service employee, receives the ordered item;
- if Buyer’s order contained more than one item and items are delivered separately, it is counted from the day the Buyer or person indicated by Buyer, except for delivery service employee, receives the last item or;
- if the item is delivered in separate batches or parts, it is counted from the day the Buyer or person indicated by Buyer, except for delivery service employee, receives the last part.
Obligation to prove that legal requirements concerning the withdrawal from the contract were met falls on the Buyer.
If Buyer exercises the right to withdraw from contract, commitments to perform the Purchase - sale contract or contract concluded not in the premises of trade or to conclude Purchase – sale contract or contract that is concluded not in the premises of trade, when proposition for such contract was submitted by the Buyer, ends.
Seller, immediately and not later than in fourteen days after receiving Buyer’s notice about withdrawal from Purchase - sale contract, must refund all the payments made by the Buyer, including the expenses of delivery paid by the Buyer. Seller must use the same payment method as used by the Buyer, except if Buyer explicitly accepted different payment method and if Buyer doesn’t incur any other expenses.
In cases when Buyer returns only one or few, but not all items, delivery expenses are not refunded when delivery fee does not depend on the amount, value, or other characteristics of delivered goods. In cases when delivery fee depends on the amount, value, or other characteristics of delivered goods, Buyer receives a refund equal to the difference of delivery fee compared to the fee that would have been payable if Buyer wouldn’t have ordered the goods that are now returned.
Seller is not obligated to refund additional expenses to the Buyer, if such expenses are incurred because Buyer clearly choose other delivery method than the least expensive regular delivery method suggested by the Seller.
Seller may not refund the sums paid to him by the Buyer before the items are returned to the Seller or before the Buyer provides evidence that items are sent to the Seller, depending on, whichever is the earliest. Buyer is informed by e-mail about arrival of the returned goods to the Seller.
Buyer must ship or transfer the items to the Seller or his authorized person immediately and not later than in 14 days after submitting the notice about withdrawal from Purchase – sale contract. After Buyer exercises the right to withdraw from the contract, direct expenses of returning the items must be covered by the Buyer.
In case contract is concluded not in the premises of trade and the item was delivered to residence place of the Buyer at the time of conclusion of contract, after Buyer’s withdrawal from the contract, Seller must take back the item at its own expenses, when the item cannot be shipped because of its characteristics.
Buyer is only responsible for the reduction of value of the item, caused by actions, which are not necessary for determining the type, characteristics, and operational features of the item. Buyer cannot be held responsible for the reduction of value of the item, if Seller did not inform the Buyer about the right to withdraw from Purchase – sale contract according to point (7) of 1st part of article 6.2287 of Civil Code of Lithuanian Republic https://e-seimas.lrs.lt/portal/legalAct/lt/TAD/TAIS.107687/asr.
After Buyer exercises the right to withdraw from concluded Purchase – sale contract, additional contracts are automatically terminated without additional expenses to the Buyer, except expenses indicated in this article or article 6.22812 of civil code of Lithuanian Republic https://e-seimas.lrs.lt/portal/legalAct/lt/TAD/TAIS.107687/asr. Additional contracts are contracts, according to which the Buyer buys items or services related to concluded Purchase – Sale contracts, when these items or services are provided by the Seller or other person according to agreement with the Seller. Buyer must immediately, in written form, inform other party of the contract about the termination of additional contract and provide information about withdrawal from distance contract or contract concluded not in the premises of trade. Separate Buyer’s notice is not required in cases when additional contract is concluded with the same Seller that was noticed about the withdrawal from Purchase – sale contract according to article 6.22810 of civil code of Lithuanian Republic https://e-seimas.lrs.lt/portal/legalAct/lt/TAD/TAIS.107687/asr.
Item returns because of damaged packaging
At the time of delivery of goods, Buyer must inspect the condition of the parcel together with Seller or his/her authorized representative. After Buyer signs an invoice, bill of lading or other document indicating delivery – acceptance of parcel, parcel is considered to be transferred and in appropriate condition. After noticing that packaging of delivered goods is damaged (crumpled, wet or any other external signs of damage), Buyer must indicate it in an invoice, bill of lading or other document indicating delivery – acceptance of parcel and, with presence of Seller or his authorized representative, fill out free form act of parcel damage. If buyer fails to fill out free form act of parcel damage, according to above mentioned rules, Seller is released from liability to the Buyer concerning damaged goods, if such damage was conditioned by the damage of the packaging or caused at the time of occurrence of such damage. Conditions for returning of items because of damaged packaging are the same as for the item return or replacement because of poor quality.
NOTIFICATION
CONCERNING THE WITHDRAWAL FROM
DISTANCE PURCHASE – SALE AGREEMENT
____________________
(Date)
I __________________________________ (name, surname) notify, that I withdraw from Distance purchase – sale agreement, because:
_____________________________________________________________________________
I received the items on:______________________ (date)
Order No:_____________________________
My address:___________________________________________________________________
My phone no:__________________________________________________________________
My bank account no:________________________________________________________
By signing this notification, I commit to transfer the listed items to the seller, according to order provided in www.autopasaulis.com Website rules, in 14 days after sending this notification.
By signing, I confirm that the information I provided is correct and that I read, understood, and accept www.autopasaulis.com Website rules and Privacy policy.
Proof of purchase must be submitted at the time of item(s) return (check, invoice, document proving the sale – acceptance of the item).
Signature
NOTIFICATION
CONCERNING POOR QUALITY ITEM(S)
____________________
(Date)
I ______________________________________________________ (name, surname)
notify that I received this/these poor quality item(s):________________________________
__________________________________________________________________________
Defects of the item(s), damage: __________________________________________
____________________________________________________________________
I received the item(s) on:___________________(date)
Order No:______________________________
I ask you to:
- eliminate the defects of the item free of charge;
- replace the item(s) of poor quality with items of appropriate quality free of charge;
- reduce the price of the item(s) according to the defects;
- refund the sum paid for the item(s).
My address:__________________________________________________________
My phone No:_________________________________________________________
My bank account No:_______________________________________________
By signing this notification, I commit to transfer the listed items to the seller according to order provided in www.autopasaulis.com Website rules, in 14 days from the date of sending this notification.
By signing, I confirm that the information I provided is correct and that I read, understood and accept www.autopasaulis.com Website rules and Privacy policy.
Proof of purchase must be submitted at the time of item(s) return (check, invoice, document proving the sale – acceptance of the item).
Signature